Ducker Worldwide conducts annual voice of the customer program for Standard Aero; Standard Aero's Helicopter Programs achieves top marks in customer satisfaction
Feb 14, 2012
Aviation International News
By James WynBrandt
February 13, 2012
"Here at Heli-Expo, Standard Aero Helicopter Programs (Booth No. 9446) is touting its No. 1 rating in customer satisfaction, based on data from independent market research firm Ducker Worldwide. Survey results indicate that more than 98 percent of customers who used StandardAero in 2011 would recommend their service to others. But more than just thumping its chest, StandardAero analyzes the survey results and uses the data to initiate corrective actions where necessary. "